Shipping policy

Processing Time
Our working hours are Monday to Friday, 9:30 AM - 6:00 PM, and we’re closed on Saturdays and Sundays. Orders are processed within 1-2 business days during working hours.

Shipping Origin
All orders are shipped from Penang, Malaysia. We primarily use national courier services for domestic deliveries and reliable international carriers for worldwide shipping.

Domestic Shipping (Malaysia)
For orders within Malaysia, we ship using national courier services. Delivery typically takes 3-5 business days from the date of dispatch, depending on your location.

International Shipping
For international orders, we offer shipping via SF Express or DHL. Please allow an additional 3-5 business days for us to pack and prepare your order for dispatch. Delivery times vary by destination, so check with your selected carrier for estimated delivery times once your package is on its way.

Shipping Fees
Shipping fees are calculated based on the delivery address and order weight, and will be displayed at checkout.

Customs and Import Duties
For international orders, customs duties and taxes may apply based on your country’s import regulations. These fees are the responsibility of the customer, so please check with your local customs office for additional information.